Help and support

Guides

• The app will not launch

  Safe Mode in about thirty seconds — black window, a crash on startup, or error 0xC0000135.

• Staying hidden on Zoom

  Zoom needs one dropdown changed. Google Meet and Microsoft Teams need nothing.

• Installing the app

  Windows and Mac installers, and what to expect after the download finishes.

Credits and refunds

Said plainly rather than buried in the terms.

Your interview is rescheduled.

Email us with the date and we put the credit back on your account.

The app does not work when you need it.

Same answer. Tell us the date and we return the credit — WhatsApp is fastest if it is happening right now.

A second credit was used because your interview ran long.

That one is not returned. The interview kept running on it, which is what it is for.

You used it and the interview went fine.

That one we do not refund, and we would rather tell you here than hide it in the terms.

Common questions

It did not hear the interviewer at all.

Send us the date on WhatsApp and we will look at the session. This is almost always an audio device problem, and we can tell you which device the app was reading.

My credit was used but the call never happened.

Email us the date, so there is a record. A credit is spent the moment you activate it, so we return it by hand when the interview did not go ahead.

Will it work on my office laptop?

Often not. Company laptops usually block apps that are not on an approved list, and we cannot get around that. Use a personal computer if you have one.

The answer came but the interviewer had moved on.

Run a practice session and watch how quickly the question appears. If there is a delay there too, message us on WhatsApp with the date of the real interview.

Can I use it in a Google Meet on my phone?

No. Nandaki only runs on Windows and Mac laptops. Take the interview on a computer.

What if my interview runs past 70 minutes?

It carries on. The next credit is used automatically and gives you another 70 minutes — nothing pauses and no payment screen appears in the middle of your interview. If you have no credits left, the session ends when the window does, so keep a spare credit on your account before a long final round.

I bought credits before the 70-minute change.

Those keep the 24 hours you paid for until you use them up. Your older credits are always used first, so nothing changes for you until they are gone.

The app will not open at all.

A blank window or a crash on launch is almost always the graphics driver, and the Safe Mode steps fix it — they are in the troubleshooting guide at nandaki.ai/troubleshoot, which needs no sign-in. Message us on WhatsApp if it still will not start.